Refund policy

Returns & FAQ

Returns & Support Policy

We want you to love your order, and we stand behind the quality of our products.

Because our products are made-to-order specifically for each customer, we generally do not accept returns, exchanges, or refunds for:

  • Incorrect size selection;
  • Buyer’s remorse;
  • Ordering mistakes;
  • Minor variations in color or print placement.

However, if your order arrives damaged, defective, misprinted, or with a visible quality issue, we’ll gladly work with you to provide a replacement, refund, or appropriate resolution.

To help us resolve issues quickly, please provide:

  • Your order number;
  • Clear photos of the product;
  • Photos taken on a flat, well-lit surface;
  • Close-up images showing the issue clearly.

This allows us to review your request and process a resolution as quickly as possible.

Frequently Asked Questions

Can I cancel or edit my order?

Yes — if your order has not yet entered production.

All of our products are made-to-order. Once an order is submitted, production may begin quickly.

To cancel or edit your order:

  • Use the link included in your order confirmation email;
  • Or contact us immediately through our contact form.

Once production has started, we may no longer be able to cancel or modify the order.

What if my order arrives damaged or defective?

If your item arrives with:

  • A print defect;
  • Damage during shipping;
  • Incorrect printing;
  • Manufacturing defects;
  • Visible quality issues;

please contact us within 30 days of delivery.

Include:

  • Your order number;
  • A description of the issue;
  • Clear photos of the affected product.

After review, we may offer:

  • A replacement item;
  • A store credit;
  • A partial or full refund.

Do you accept returns or exchanges?

Because items are custom-made and print-on-demand, we generally do not accept:

  • Returns;
  • Exchanges;
  • Refunds for sizing issues;
  • Refunds for buyer’s remorse.

Please carefully review product descriptions, sizing charts, and order details before purchasing.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

How long do refunds take?

PayPal Refunds

Refunds processed through PayPal typically appear within 24 business hours.

Credit & Debit Card Refunds

Refunds to credit or debit cards usually appear within 5–10 business days depending on your bank or payment provider.

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna / AfterPay (where available)
  • Local payment methods depending on your country

Available payment methods may vary by location.

Do you ship internationally?

Yes — we ship to many countries worldwide.

Please note:

  • International orders may be subject to customs duties, VAT, import taxes, or other local fees;
  • These charges are determined by your local customs authority;
  • Customers are responsible for paying any applicable import charges.

Unfortunately, we cannot estimate customs fees in advance.

For more information, please contact your local customs office.

What happens if my package is lost?

If your package appears lost in transit, please contact us.

We may request:

  • Your order number;
  • Shipping confirmation details;
  • Additional information from the carrier.

We will work with the shipping provider to investigate and determine the best possible resolution.

Membership Subscription Policy

If memberships or subscription products are offered:

  • You may cancel your membership at any time through your Billing page;
  • Cancellation takes effect at the end of the current billing cycle;
  • Current billing periods are non-refundable.

You will continue to have access to membership benefits until the current subscription period expires.

Donations, Tips, and Digital Products

Donations, tips, locked content, and certain digital products are:

  • Non-refundable;
  • Non-returnable;
  • Non-cancellable once payment has been completed.

If you experience technical issues accessing purchased digital content, please contact us and we will assist you.

Merchant & Fulfillment Information

Orders placed through our website are processed using Shopify and may be fulfilled through our print-on-demand fulfillment partner, Spreadconnect.

Third-party payment processors and shipping providers may also assist in processing and delivering your order.

Need Help?

If you have any questions about your order, shipping, refunds, or products, please contact us through our contact form or email:

contact@support.hodling.shop