Shipping policy
Shipping Policy
Last updated: July 07, 2026
Thank you for shopping with Hodling.shop. We currently ship to eligible addresses within the United States.
Made-to-Order Production
Our products are made to order by our fulfillment partner. Most orders are produced and prepared for shipment within 2 business days. Certain products, large orders, peak shopping periods, and holidays may require additional production time.
Production time is separate from shipping transit time.
Shipping Rates
Available shipping methods and their costs are displayed at checkout. Shipping charges are calculated before you complete your purchase and are nonrefundable once an order has shipped, except where required by law.
Estimated Delivery
Estimated delivery consists of:
- Production: usually up to 2 business days
- Carrier transit: based on the shipping method and destination shown at checkout
All delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, high order volumes, and other circumstances outside our control may affect delivery.
Business days exclude weekends and U.S. federal holidays.
Order Tracking
You will receive a shipping confirmation email with tracking information after your order has been produced and transferred to the carrier. Tracking may take up to 48 hours to begin showing movement.
If you do not receive a confirmation email, please check your spam folder and confirm that the email address entered at checkout was correct.
Multiple Packages
Products in the same order may occasionally be produced or shipped separately. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping fees unless disclosed before purchase.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately at [support email] if you notice an error.
We cannot guarantee that an address can be changed after an order enters production. Additional charges may apply if an order must be reshipped because of an incorrect or incomplete address, an unclaimed package, or a delivery refusal.
Delayed, Lost, or Stolen Packages
Once a package has been transferred to the carrier, delays may occur outside our control. If tracking has not updated for [7] business days or your package appears to be lost, contact us at [support email] with your order number.
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask members of your household or neighbors.
- Allow one additional business day, as carriers sometimes mark packages delivered early.
- Contact the carrier using your tracking number.
- Contact us if the package remains missing.
We will help investigate the shipment. Replacement or refund eligibility will be determined based on the circumstances and applicable law. We are not responsible for packages stolen after confirmed delivery, but we will assist wherever reasonably possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at [support email] within [14] days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label so we can review the issue.
Please do not return an item without contacting us first.
Order Changes and Cancellations
Because products are made to order, cancellations and changes are not guaranteed after an order has been submitted. Contact us as soon as possible at [support email]. If production has already begun, we may be unable to cancel or modify the order.
Contact Us
For shipping questions, contact:
Hodling shop
Email: [support email]
Website: https://www.hodling.shop
Business address: [business mailing address]